Welcome to MateoCO Pty Ltd
Your rights under the Australian Consumer Law:
'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'
If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase.
The best way to obtain a refund or exchange is to contact us via the following form (
Proof of purchase must be provided to obtain a refund/exchange.
All our outbound shipping is free, although you will be responsible for returning the goods to our warehouse located at:
MateoCo Pty Ltd
62 Goodall Cl, Dandenong South VIC 3175
Please also allow up to 3 business days for your refund to be processed after the product has been received at our warehouse.
Subject to any rights you have under the Australian Consumer Law, you cannot change or cancel an order after it has been placed, but if the order has not been dispatched we will make an effort to accommodate your request. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible on 0416887492
Matéo respectfully acknowledges the Wurundjeri People of the Kulin Nation, who are the Traditional Owners of the land on which we live and work